SPADE ELEVEN provides customers with FREE standard shipping on all domestic orders and all international orders over $300. (Includes Hawaii and Alaska)
To be eligible for a return, your item must be unused and in the same condition that you received it.
Orders must be received Monday-Friday by 12PM EST to qualify for 2nd Day or Overnight. Orders received after 12PM EST will be processed the next business day. Expedited shipping may not be available to all addresses. Delivery time occurs after processing time. See more below.
Delivery times are just an estimate and rural addresses may require additional days to deliver. See other address exclusions below.
International shipping charges may be adjusted according to the weight and/or the destination of your shipment. Delivery times are just an estimate and SPADE ELEVEN is not responsible for delays by customs or the carrier. The recipient of the package is responsible for all duties/taxes. These fees are not included in the price or shipping/handling charges on our website. We have no control over these charges and cannot predict what they may be. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing the order. Custom policies will vary from country to country.
Delivery time occurs after processing time. See more below.
For any special instructions or questions please email us at email@example.com
Please note that SPADE ELEVEN is not held responsible for delivery times, all times are indications as given by the shipping carrier and are not guaranteed. Statements or representations made regarding delivery times are dependent on third party service providers and SPADE ELEVEN will not be held accountable for any delays. SPADE ELEVEN will not be held responsible for any additional taxes incurred by your country. Please check your local customs procedures regarding taxes.
Customer service is available to contact via firstname.lastname@example.org. Please note, if you email us after business hours or on weekends/holidays, we will respond on the next business day.
Our operating hours are Monday – Friday 10.30AM – 5.30PM EST. Orders received before 12PM PST on Monday – Friday will be processed the same day if Overnight Shipping or 2ndDay Shipping is requested. Orders received after 12PM will be processed the next business day. All other orders will be processed in 1-2 business days. Orders received on Friday-Sunday are processed beginning on Monday in 1-2 business days. Business days do not include weekends and holidays. Please allow 1-2 extra processing days during holiday season.
Orders with pre-sale items will ship once items are available.
Some orders may require credit card or address verification and may result in additional processing time. We do this to ensure your safety and prevent fraud. Please note, we may sell out of an item while attempting to contact you for necessary information.
Track Your Order
We will be able to send you a tracking number once your order has been accepted and your package has been shipped out from our warehouse. Please allow 1-2 business days for your tracking to appear online.
Please email email@example.com and let us know your order number and reason for canceling or your changes. Changes and cancellations can only be made if the order has not been processed.
SPADE ELEVEN will contact you with a follow-up email if the product you have purchased is not available at time of order processing and you will be refunded. Some items are not guaranteed in stock due to orders being filled from various locations.
Non-refundable Shipping Fees
Shipping fees are non-refundable. If you return an item or refuse any shipments from SPADE ELEVEN, you will be responsible for all shipping costs including the cost of returning the package to us. The amount will be deducted from your merchandise returned.
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Refusal of Delivery on International Package
If the recipient refuses an international order, the package will be abandoned at the border. Because the package will not be received back by us, you will not be refunded for your purchase. Please review international orders very carefully to ensure that you have selected the correct color and size and are willing to accept the duties/taxes and brokerage fees, as we cannot cancel an order once it has been placed.