For preorder trunkshow items, a non-refundable* 50% deposit will be collected upfront. The remaining 50% will be collected at the time of shipment. Once a trunkshow has closed, orders may not be cancelled. While preorders may not be cancelled, they may be returned within 30 days of delivery- view our return policy.
*all preorder deposits are non-refundable EXCEPT in the following circumstances
Manufacturer dropped selected style and item is not manufactured
Spade Eleven is unable to fulfill order
if one of the above circumstances are met, a full refund will be issued.
Please note: only one coupon code/discount will be honored per purchase. Coupon codes/discounts may not be applied to both preorder deposit and balance payments. If a discount was applied to your deposit payment, you may NOT apply a coupon code/discount toward your remaining balance.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-returnable items: * Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To request return information, please email: firstname.lastname@example.org
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.